COVID-19 pandemic opens up new era of non-contact services
  • 3 years ago
코로나19가 불러온 뉴노멀 시대…"비대면의 일상화"

The COVID-19 pandemic has led to a new era of non-contact services,... as customers look for ways to reduce the risk of infection.
People are now having their laundry done and even delivered in a non-contact way.
And so-called "cyber showrooms" enable people to house hunt online.
Kim Jae-hee has the details.
COVID-19 shutdowns, schools shifting to online classes, and people working from home,... have made spending trends in South Korea shift to revolve around people's home life.
According to Statistics Korea, online shopping sales saw a continuous increase this year,... and look to be a promising sector in the post-COVID-19 economy.
"Not only are people having food or beverages delivered, some people are even having their laundry done in a non-contact way, by having them washed and delivered to their doorsteps."
Customers use a mobile app to request a laundry pickup, then simply leave their dirty clothes in front of their door.
"It's really comfortable because I can get my laundry done without worrying about virus transmissions, and I don't have to go to the cleaners myself. I think I'll keep on using this service even after the pandemic is over."
The app has seen a huge growth in sales this year.
"Our sales have more than doubled since January and February. Currently, our sales are around 910-thousand U.S. dollars per month."
With non-contact delivery being preferred amid the pandemic, some places have even started using robots for delivery.
A convenience store at LG Science Park in Seoul, has recently began using an AI robot to deliver its items.
Other industries are also looking to turn this health crisis into an opportunity.
Amid heightened social distancing measures, some construction companies have introduced cyber model houses.
People can now browse online for houses, looking through videos of the interior of a model house uploaded on the internet.
"Although there were some complaints about not being able to visit in-person, we've generally received many positive responses from customers, saying they can browse through houses comfortably at home."
As South Korea looks to make the transition to a digital economy as part of its New Deal initiative, some industries have already adapted to a digital future.
Kim Jae-hee, Arirang News.
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