Taylor Swift fans pay over £1,400 for front row VIP seats but end up three rows back in seats worth 'hundreds less'
- 10 months ago
Taylor Swift fans who paid more than £1,400 ($1,800) to get Front Row VIP seats were angry - when they ended up three rows back.
The anonymous pair went to see their favourite artist at the Raymond James Stadium in Tampa, Florida, USA on April 15.
The friends, who are both from Florida, had bought the tickets six months earlier at an eye-watering fee of £1,463.86 ($1865.12).
On the day of the concert, the pair excitedly made their way towards the front row only to find out they were actually sat three rows back.
The promoter had allegedly added two rows in front of the ones allocated for their tickets.
They said: "When we arrived at the stadium and to our seats at the end of the row, which were supposed to be front row at the end of the catwalk, we noticed row 9 was not front row.
"The promoter had extended row 7 and row 8.
"Row 7 was now the front row for our specific section."
The pair were obviously shocked and disappointed after paying so much and waiting so long for the event.
They said: "After the cost of the seats, subsequent fees, and insurance, we paid roughly $1865.12 (£1,463.86) for both tickets.
"Our specific seats were VIP because they were front row."
The pair explained that the seats they ended up with actually cost hundreds of dollars less.
They said: "The rows that would have been behind us have scattered VIP seats, so we would have been able to pay hundreds less if we had truly paid for third-row seats."
While at the concert they thought this must have been a mistake.
So, they went to explain what happened to the organisers, who ended up blaming it on Taylor Swift's own team.
They said: "We immediately went to the guest services and asked them why our seats were moved back.
"They ended up telling us that it was the promoter's fault and Taylor Swift's team added them.
"Guest services told us that the seats were added for Taylor Swift's friends and family, but she has a tent on the floor specifically for that purpose, so this was not true.
"There were cases at other venues where people were moved if their seats weren't as described.
"This was not the case for us and there were no accommodations made.
"We asked a girl in the extended row eight how she was able to get tickets, she said she had bought them the day of the concert for $1.2k off of Seat Geek.
"We have no idea how Seat Geek was able to sell tickets that were not available for presale when we originally purchased ours.
"There was a man sitting in front of us who exclaimed how surprised he was that he was able to snag tickets so close on the day of the concert."
After the concert, the pair contacted the ticket provider, who told them that nothing could be done.
They also contacted the Better Business Bureau to help with claiming their money back by contacting the ticket provider and Taylor Swift's team on their behalf.
But they have yet to receive a response from any of the parties involved.
The anonymous pair went to see their favourite artist at the Raymond James Stadium in Tampa, Florida, USA on April 15.
The friends, who are both from Florida, had bought the tickets six months earlier at an eye-watering fee of £1,463.86 ($1865.12).
On the day of the concert, the pair excitedly made their way towards the front row only to find out they were actually sat three rows back.
The promoter had allegedly added two rows in front of the ones allocated for their tickets.
They said: "When we arrived at the stadium and to our seats at the end of the row, which were supposed to be front row at the end of the catwalk, we noticed row 9 was not front row.
"The promoter had extended row 7 and row 8.
"Row 7 was now the front row for our specific section."
The pair were obviously shocked and disappointed after paying so much and waiting so long for the event.
They said: "After the cost of the seats, subsequent fees, and insurance, we paid roughly $1865.12 (£1,463.86) for both tickets.
"Our specific seats were VIP because they were front row."
The pair explained that the seats they ended up with actually cost hundreds of dollars less.
They said: "The rows that would have been behind us have scattered VIP seats, so we would have been able to pay hundreds less if we had truly paid for third-row seats."
While at the concert they thought this must have been a mistake.
So, they went to explain what happened to the organisers, who ended up blaming it on Taylor Swift's own team.
They said: "We immediately went to the guest services and asked them why our seats were moved back.
"They ended up telling us that it was the promoter's fault and Taylor Swift's team added them.
"Guest services told us that the seats were added for Taylor Swift's friends and family, but she has a tent on the floor specifically for that purpose, so this was not true.
"There were cases at other venues where people were moved if their seats weren't as described.
"This was not the case for us and there were no accommodations made.
"We asked a girl in the extended row eight how she was able to get tickets, she said she had bought them the day of the concert for $1.2k off of Seat Geek.
"We have no idea how Seat Geek was able to sell tickets that were not available for presale when we originally purchased ours.
"There was a man sitting in front of us who exclaimed how surprised he was that he was able to snag tickets so close on the day of the concert."
After the concert, the pair contacted the ticket provider, who told them that nothing could be done.
They also contacted the Better Business Bureau to help with claiming their money back by contacting the ticket provider and Taylor Swift's team on their behalf.
But they have yet to receive a response from any of the parties involved.