Fastag से जुड़े 10 सवाल और जवाब | Fastag Damage | Fastag Blacklist | Recharge | Fastag Toll

  • 4 years ago
Fastag से जुड़े 10 सवाल और जवाब | Fastag ख़राब हुआ तो क्या करे | Free Toll कैसे ? | Fast Tag | Fastag | Fast Tag Damage Hua To Kya Kare |
Fast Tag Exampted | Fastag Exampted | Fastag Bank Name | Double Trip Toll Of Fastag

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FASTag - Electronic toll collection
CUSTOMER CARE NUMBERS:

(i) ICICI Bank (Customer care 1860 210 0104)
(ii) Axis Bank (Customer care 1800 103 5577)
(iii) IDFC Bank (Customer care 1800 266 9970)
(iv) SBI Bank (Customer care 1800 110 018)
(v) Equitas Small Finance Bank (Customer Care 18004191996)
(vi) HDFC Bank (Customer Care 1800-120-1243)
(vii) Syndicate Bank (Customer Care 1800 -425-0585)
(viii) Paytm Payments Bank (Customer care 18001026480)
(ix) Karur Vysya Bank (Customer care 1800-102-1916)
(x) Punjab National Bank (Customer care 08067295310)

What are the benefits of using FASTag?

1. Ease of payment – No need to carry cash for the toll transactions, saves time

2. Near non-stop movement of vehicles leading to lower fuel cost.

3. Online Recharge – FASTag can be recharged online through Credit Card / Debit Card / NEFT/ RTGS or Net banking

4. SMS alerts for toll transactions, low balance, etc.

5. Online Portal for customers

6. Validity of 5 Years

Do I need to use any specific lane at the toll plaza for FASTag?

A vehicle with FASTag may use any lane at toll plazas by making cash payment. However, the FASTag will work only in the lanes demarcated for FASTag. Vehicle without valid FASTag entering FASTag lane will be charged double the applicable toll amount in cash.

How would I cross toll plaza, if FASTag equipment are not working?

Please refer to Standard Operating Procedure (SoP) for FASTag user.

Is there any minimum value for such recharge / top up?

Yes, the minimum recharge amount is Rs. 100.

I have two vehicles, can I use one FASTag for two vehicles?

You will need to take two separate FASTags for the two vehicles.

Can a FASTag bought for my one vehicle be used for another vehicle?

No, FASTag is issued to each vehicle based on KYC documents submitted. If a FASTag for instance bought for one Car is used for a Truck then such FASTag shall get blacklisted resulting into denial of vehicle passage from FASTag lanes on Toll Plazas. FASTag users are advised to desist from such practice.

What do I have to do if I lost my FASTag? What will happen to the account balance?

You will need to call customer care number of the issuer agency to block your FASTag. Once you take a new account, the issuer agency will transfer the balance to the new account.

How would I know that the correct user fee has been deducted from my FASTag account?

Customer will receive an SMS alert in your registered phone number each time an amount is deducted from your FASTag account. Fee payable on each

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