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Best product Methods of Persuasion: How to Use Psychology to Influence Human Behavior - Nick

Best product The Effortless Experience: Conquering the New Battleground for Customer Loyalty -

Review Be Our Guest: Perfecting the Art of Customer Service - Walt Disney Company

Popular Value Proposition Design: How to Create Products and Services Customers Want - Alexander

Library The Goal: A Process of Ongoing Improvement - Eliyahu M. Goldratt