Shahrukh Moghal

The Please Workshops Telesales Customer Service Debt Collection training. PLEASE!™ ..CUSTOMER INTERACTION FRAMEWORK is a communication strategy or a skeleton if you will. It is the customer interaction sequence that results in positive customer emotions. It requires us to master the The art of uncovering customer issues through strategic questioning skills. It asks us to Listen actively through acknowledgment and clarification for 100% understanding. Empathize by understanding the customer's perspective and predicament before reacting. Articulate by using voice & dialogue to guide the customer in a caring and passionate flow. Solve customer issues with care. Provide the most intelligent, suitable & targeted solution. End the interaction with and Extra Miler to give the customer a chance to express need further. Summarize and open the door for the next follow up - if required. The PLEASE! Workshops are suitable for telesales agents, telephone debt collectors, call centre customer service agents, doctors, parents, high school seniors, SPM final year students. In general, PLEASE is an interaction strategy that is a MUST for interpersonal communication. Please visit www.please.com.my to find out how you can also grow your revenue through telesales, debt collection, customer service and building customer loyalty. Email Shahrukh directly at shahrukh@contactskills.com