Explain: Tarif Tol Naik Lagi, Pelayanan Dipertanyakan
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00:00A number of toll road operators have raised their rates again.
00:07The toll road operators who have raised their rates are Jalan Tol Dalam Kota and Jalan Tol Pondok Aren Serpong.
00:13In its official statement, PT BSD stated that the increase in rates this time has been approved by the government.
00:19The company also stated that this increase was in accordance with Government Rule No. 23 of 2024 on toll roads.
00:28The same rule applies to PT Jasa Marga, TBK and PT Citra Marga Nusa Palapersada
00:34to adjust their toll road rates, namely Jalan Tol Ruas Cawang Tomang Pluit and Cawang Tanjung Priok, Ancol Timur, Jembatan Tiga or Pluit.
00:43Both companies have raised their rates per 22 September 2024 after the decision of the Minister of Public Works and Public Housing.
00:51The Government Rule is an example for toll road operators to adjust their toll rates every two years.
00:59The government can provide a green light for increasing rates based on the rate of inflation,
01:04evaluation of the fulfillment of minimum service standards on toll roads,
01:08as well as the need for the fulfillment of traffic services on the toll road network system in certain areas.
01:13If the ability to invest changes, both due to business conditions and central government policies,
01:18the government can also allow an increase in toll road rates.
01:24However, this rule seems to tend to accommodate the interests of toll road operators more than the interests of users.
01:30The Director of the Indonesian Consumer Agency, Agus Sujadno, said that the adjustment of toll rates
01:36should be accompanied by an evaluation of the fulfillment of the minimum toll road service standards.
01:41But what has happened so far is that the increase in toll road rates is not accompanied by an increase in service quality.
01:46In fact, the rates are increased when the condition of the toll road and operator services are problematic.
01:53Managers are asked to fulfill the minimum service standards or SPM before proposing an increase in rates.
01:58One of the points of the minimum toll road service standard is lighting in all areas of the toll road.
02:03In fact, the rate of BST toll roads will rise again when the road lighting is still required by users.
02:10Another point in the minimum toll road service standard is the average speed of 40 km per hour for toll roads in the city
02:17and 60 km per hour for toll roads outside the city.
02:23Toll Road Watch Coordinator, Deddy Harlambang, said that so far the interest of toll road consumers has been neglected.
02:30The supervision of the fulfillment of the minimum toll road operator service standards is not optimal.
02:35As a result, toll road operators tend to neglect the rights of users.
02:39The easiest indicator is the speed of vehicle traffic in the toll road areas in the country, which is more often obstructed due to increased traffic.
02:46Ironically, Deddy said, the government often accepts requests for an increase in toll road rates even though the service is poor.
02:53This clearly harms consumers.
02:57Toll Road Management Board Member, Tulus Abadi, said that his organization and the Ministry of Public Works and Public Housing
03:05are trying to ensure that toll road operators meet the minimum service standards before adjusting the rates.
03:10One of them is through a routine report of the toll road business body every six months.
03:15Tulus notes that currently the majority of toll roads are still at a loss.
03:18In fact, some toll roads have been operating for 30 years and have not yet accounted for profits, such as Jalan Toll Balmerah Medan and Manado Bitung.
03:29Previously, the Metropolitan Toll Road Regulatory Authority, Widiadmi Konur Sejati, stated that the increase in rates has been met in accordance with the existing regulations.
03:38He argued that this is needed as a means of ensuring the recovery of investment for the toll road business body in accordance with the business plan.
03:46To build and maintain a conducive toll road investment cycle in Indonesia, as well as maintain and increase the level of toll road service.
03:53The regulatory authority also promises to increase transaction services, then cross and construction as the rates increase.