Westpac executive personally reported social media scams

A Westpac bank executive said she received one response from Meta from of the 361 scams she personally reported on social media.

Transcript

00:00Can I just brief on that? How easy were they to find? Do you have to search for these?

00:06Not intuitive, but you could find them to post that something was a scam.

00:09Once you knew what you were looking for, you could find them?

00:11Yeah, I could. I could. And I was looking to post against the scam. So, for example,

00:18we had customers being scammed by something called Puppy Spot,

00:22you know, so I'd drop down into that box and say this site is a scam.

00:26And it would just take weeks and weeks and weeks and it wouldn't come down. It eventually did come

00:32down, but I'm not sure if that's because I started taking other action.

00:34Did you get any feedback from Meta during that process?

00:39Once the story ran in The Australian, I received contact.

00:44Prior to you.

00:45And we have a meeting next week. Yes.

00:47Okay. Okay. So you went through the arduous process of notifying?

00:53Yes.

00:54And did you get any response during that process?

00:56I think I got one, not from the site, but when I started contacting,

01:00I got one response back about one site. But I think I mentioned 361.

01:06That you'd done? Yeah. Wow.