Rapid Bus Sdn Bhd embarked on a transformation journey in 2021, aiming to elevate service quality and cater to evolving passenger needs. Explore the main initiatives in this transformation plan, challenges faced, and efforts to make bus services more appealing to a wider audience, including leveraging digital elements. Full episode tonight on #NotepadWithIbrahimSani with Muhammad Yazurin Sallij Muhammad Yasin, CEO of Rapid Bus.