How To Talk to Customer Service , in an Effective Way.
How To Talk to Customer Service , in an Effective Way.
A call to customer service is
oftentimes a dreadful experience.
Here are some tips to actually
get what you want from the call:.
Here are some tips to actually
get what you want from the call:.
Representatives
Are People Too.
Don't forget the voice on the other end
of your customer service call is usually a
person once you make it through the robots.
They are not personally responsible
for whatever problem you're experiencing,
so treat them respectfully.
What I'll tell them is, 'Look,
I know that you don't have anything to do with this.' , Craig dos Santos, negotiation consultant, via NPR.
I know you're trying to help me, but I want to tell you what happened. , Craig dos Santos, negotiation consultant, via NPR.
Be Human.
I'll say something like, 'Hey, hang on one second, sorry, my stove's on, and...I'm cooking food for my mom.' , Craig dos Santos, negotiation consultant, via NPR.
That might open a short conversation – is it
dinner where you are?
What are you making? , Craig dos Santos, negotiation consultant, via NPR.
That might open a short conversation – is it
dinner where you are?
What are you making? , Craig dos Santos, negotiation consultant, via NPR.
Now that's two humans talking as opposed to a customer service representative and a person they have to deal with. , Craig dos Santos, negotiation consultant, via NPR.
Be Nice.
Experts say to express your gratitude
with "caretaking statements," such as:.
I appreciate you being patient with me as we figure this thing out. , Craig dos Santos, negotiation consultant, via NPR.
Don't raise your voice
at a customer service agent.
If you are feeling angry, try this instead:.
I'm really frustrated. I just want to tell you what's been my experience so far. , Craig dos Santos, negotiation consultant, via NPR