https://micin-seller.blogspot.co.uk/?book=0789750244
Some people will say "anything" online -- no matter how careless, angry, or hateful. From simple misunderstandings blown out of control to flat-out flame wars and online lynch mobs, we're suffering a worldwide epidemic of digital incivility. If you communicate online -- as a business professional, PR specialist, online community manager, or just a casual blog commenter -- you're on the frontlines. You need to know how to understand, anticipate, and proactively manage online conflict. "Digital Civility" will teach you those absolutely indispensable personal, interpersonal, and digital literacy skills. Your guide: Andrea Weckerle, nationally respected conflict mediator and founder of CiviliNation, the nation's #1 organization dedicated to advancing robust online discussion free of harassment and defamation. Step by step, she'll show you how to: avoid or successfully manage most online disputes... create a positive online footprint, or clean up a negative reputation... understand the dynamics of each online conflict... recognize online troublemakers and strategize to handle them... manage your own anger, and when necessary, express it online safely and productively... differentiate between what people "say" online and what they "really" want... strategically manage others' online hostility and frustration... draft and implement corporate social media policies that promote positive communication and resist PR catastrophes. Then, building on all this, Weckerle walks you through a practical 30-Day Plan of Action for better online conflict management -- complete with concrete steps and practical checklists!