After years of honing their craft as master salesmen, Sam Khorramian and Oliver Graf have turned the business of real estate on its head by introducing a brokerage that not only lets agents keep 100% of their commission, but also provides 24/7 support. At Big Block Realty, the agents are the customers, and the customers are treated like family.

Clearly, this all-new business model is working! Big Block Realty has been named San Diego’s Best Real Estate Brokerage four years running, and recently landed #26 on the Inc 500. While munching on the epitome of comfort food (a tantalizing Mac ’N’ Cheeseburger) at Grub Burger Bar, Sam and Oliver give us their three tips on what to do when an enterprise goes south, and how you can turn your vision into a reality.