Favorit Book The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer
- 6 years ago
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When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company s success and customer service innovations. It is intended for executives and managers at all levels.
When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company s success and customer service innovations. It is intended for executives and managers at all levels.