American Airlines shames mom trying to carry-on breast pump
- 6 years ago
LOS ANGELES — A breastfeeding mom says she was humiliated by American Airlines employees after attempting to bring her breast pump onboard.
Fox News reports that Kelsey Myers was boarding a Chicago-bound flight at LAX when a gate agent stopped her and said she had to check in one of her bags.
Myers claims she had a carry-on, a personal item, a small cooler of breast milk, and her breast pump. The airline allows each passenger to carry-on one personal item and a bag. But according to their own policy, breast milk cooler bags and pumps don't count toward that limit.
When Myers tried to explain this, the agent called a female supervisor, who reiterated that she needed to check her bag.
The new mom said she had extra pump supplies in her carry-on, and needed it with her, but was then chastised in front of 50 other passengers when the supervisor mockingly asked, "How many boobs do you have?"
Myers eventually checked a bag to end the humiliating confrontation, but has since sent in a complaint to the airline about how she was treated.
American Airlines contacted the her to offer an apology and a $75 voucher.
But Myers says it's not about the money, and she wants a proper apology.
Fox News reports that Kelsey Myers was boarding a Chicago-bound flight at LAX when a gate agent stopped her and said she had to check in one of her bags.
Myers claims she had a carry-on, a personal item, a small cooler of breast milk, and her breast pump. The airline allows each passenger to carry-on one personal item and a bag. But according to their own policy, breast milk cooler bags and pumps don't count toward that limit.
When Myers tried to explain this, the agent called a female supervisor, who reiterated that she needed to check her bag.
The new mom said she had extra pump supplies in her carry-on, and needed it with her, but was then chastised in front of 50 other passengers when the supervisor mockingly asked, "How many boobs do you have?"
Myers eventually checked a bag to end the humiliating confrontation, but has since sent in a complaint to the airline about how she was treated.
American Airlines contacted the her to offer an apology and a $75 voucher.
But Myers says it's not about the money, and she wants a proper apology.