United’s New CEO In Letter To Customers: ‘We Can Do Better’
- 9 years ago
New United Airlines CEO Oscar Munoz-who assumed the top post after his predecessor Jeff Smisek recently stepped down under a cloud-has reached out to loyal customers and pledged to "do better."
In an e-mail to those under the airline's frequent flyer program MileagePlus, Munoz made a number of promises to restore faith in a carrier that has been the subject of some negative press of late, but made no explicit mention of Smisek, who resigned amid an investigation over his dealings with a New York area transit official.
Smisek lost his job after a federal investigation into the role of former Port Authority Chairman David Samson in the allegedly politically-motivated lane closure incident on the George Washington Bridge uncovered a shady agreement between both men.
In an e-mail to those under the airline's frequent flyer program MileagePlus, Munoz made a number of promises to restore faith in a carrier that has been the subject of some negative press of late, but made no explicit mention of Smisek, who resigned amid an investigation over his dealings with a New York area transit official.
Smisek lost his job after a federal investigation into the role of former Port Authority Chairman David Samson in the allegedly politically-motivated lane closure incident on the George Washington Bridge uncovered a shady agreement between both men.